LOYALTY CLUB

LOYALTY CLUB

We are extremely proud to have a very generous Loyalty program at Ballucci. We believe that if you are Loyal to us, we want to show our appreciation and give a little extra back to you.


For each drink you get a stamp and once your loyalty card is full, we'll give you a free Drink. Loyalty Cards are always available at the till, so feel free to take one or ask a member of staff for one. However, it doesn't stop there. When you have collected Ten fully stamped cards we will give you one full week of free drinks.


The Free period lasts for 7 days, and we let you choose which week you want to use it. We don't know of any other coffee shop that rewards their customers twice with their loyalty program. Please see our Loyalty Club T&Cs at the bottom of this page.

THE GOLDEN TOKEN

We have one more card which we hand out to our Regular Customers. This is the Golden Token. We always want to ensure that you receive the best possible customer service and very often in the past customers would contact us about the great service they have received. When our staff goes above and beyond to make you feel truly welcome at Ballucci, we would like to reward them for it. Instead of making use of the Employee of the month or secret shoppers, we wanted to get our customers involved and recognize exceptional Customer Service.


Golden Tokens are randomly handed out to selected Customers. When one of our staff offers outstanding customer service to you on a particular day, you simply hand them the Golden Token, and we'll take care of the rest. The staff can collect these Golden Tokens and once they reach ten cards, the company will reward them with a small token of appreciation.


LOYALTY CLUB TERMS & CONDITIONS

During your Free Week you may only claim one free drink per day for seven days. We can not split the week up for you and we can not give you more than one free drink per day. The free week will have a start and a finish date. Expired cards can not be used. You may only collect stamps for Coffee, Tea, Hot Chocolate, Iced Coffee and Iced Tea. You may only claim one of these items as your free drink. Any other cold drinks such as juices, milkshakes, smoothies are not included in the offer. We can only give stamps at the time of when you order your drink. We cannot stamp cards for drinks that were purchased on previous occasions or earlier during the day. If you forgot your card at home, staff can stamp a receipt for you and we will gladly transfer it to your card next time. We can't unfortunately combine stamps on cards. Only fully stamped cards may be used to claim free drinks.